Cerebral Palsy Therapy Centre
10 High Craighall Road
0141 352 5000
0141 352 5016
General Enquiry - email@example.com
For press enquiries, speak to Stephanie Fraser (CEO) on 0141 352 5000 or email her at firstname.lastname@example.org
Once a family has agreed to a therapy block and the dates of sessions have been confirmed, the following cancellation policy applies:
- up to 7 days before = 100% chargeable
- up to 14 days before = 75% chargeable
(Any filled sessions will automatically be deducted from invoicing. Charges set out above may be reduced / waived at the discretion of Bobath Scotland in exceptional circumstances)
One-off consultations are chargeable on all occasions, unless specifically exempted by Bobath at the time of arranging the appointment. Fees will only be waived for this consultation if:
If a child / adult does not turn up and no notification is given to the Centre then the consultation with be chargeable.
All single appointments within a block that are cancelled by parents / adult will not be replaced with another session at a later date in the same block. The only reason that we may do this is if the therapist feels it is necessary and they have the space in their diary to do so. This will be the case for all children / adults irrespective of who has funded it.
If sessions are cancelled by us, we will replace them within the same block or the following block, depending on availability.
Multiple Sessions within a block
If a number of sessions in a row have been cancelled due to the child / adult being unwell then we would try to replace some or all of them in the same or next block – depending on availability.
Self-Funded Regular Sessions
Sessions cancelled with less than 24 hours’ notice will not be refunded and will only be replaced if the therapist feels it is necessary.
Sessions cancelled with more than 24 hours’ notice will not be refunded, however we will try and replace it when a space becomes available. This replacement however is not guaranteed.
If any cancellation is made by Bobath Scotland, no charge will be made to you or the health board, e.g. in case of staff illness; centre closure in severe winter weather conditions, etc.
A copy of this policy will be enclosed with all Appointment Information Packs.